#Changelog

This page documents the update history for the Ticketing System solution. New entries are added at the top with each release.

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#2026-03-24

Backup files:

• nocobase_tickets_v2_backup_260324.nbdata
• nocobase_tickets_v2_sql_260324.zip

Changes:

• Fixed error "SLA Config not found" when marking a ticket as completed
• All JS Blocks now support theme adaptation (automatic light/dark mode switching)
• All JS Blocks now support i18n (follows system language settings)

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#2026-03-02

Backup files:

• nocobase_tts_v2_backup_260302.nbdata
• nocobase_tts_v2_sql_260302.zip

Changes:

• Initial release of Ticketing System v2
• T-shaped data architecture: core ticket table + business type extension tables
• 4 AI Employees: Sam (smart dispatching), Grace (customer success), Max (knowledge assistant), Lexi (translation)
• SLA monitoring, customer satisfaction ratings, knowledge base self-circulation